Crestview's $27,000 software update could save priceless information

Published: Friday, January 18, 2013 at 02:02 PM.

The city’s operations continuity plan ensures residents can access most city services amid disasters and that city records can be preserved.

“If this building was hit by a tornado tomorrow, it would cost a lot more than $27,000 to replace all of our information,” Roy said.

In addition to updating and maintaining software for utilities billing, business tax receipts and asset management, the proposal would add the Code Enforcement and Permitting departments to the system. Planning and Zoning, Public Works and Parks and Recreation have not been integrated into SunGard.

Public Works Director Wayne Steele said a firewall prevented the city’s technology consultant from bringing his department — including Parks and Recreation — into SunGard. A firewall digitally shields a computer from malicious attacks; in this case, it prohibited Steele’s departments’ systems from communicating with SunGard.

City Planner Eric Davis said his department uses a system called Blueprints, which it chose after analyzing systems of other cities, including Fort Walton Beach’s planning and zoning department.

Davis said SunGard has not offered a demonstration of its capabilities for his staff and he would “hate to see us spend money on a new program that does not do as well as what we have now.”

Councilwoman Robyn Helt encouraged department heads to finish integrating all the city’s computer systems in SunGard as soon as possible, including resolving any impediments the information technology contractor has encountered.

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