Crestview's $27,000 software update could save priceless information

software system crestview city council

Billing clerk Tammie Godwin helps Forrest Jenkins establish water service at his new Crestview residence.

FILE PHOTO | News Bulletin
Published: Friday, January 18, 2013 at 02:02 PM.

CRESTVIEW — The City Council’s unanimous action on Monday moved Crestview closer to complying with a recommendation to integrate all city services into a comprehensive computer system.

This comes more than a year and a half after a Utilities Billing Department forensic audit.

Former City Clerk Janice Young’s investigation of billing discrepancies evolved into a forensic audit after her July 2011 retirement. Then-acting city clerk and Finance Director Patti Beebe ordered the audit, which O’Sullivan Creel consultants conducted with the council’s direction.

The audit found discrepancies between departments within the city clerk’s office and, during subsequent investigation, between other city departments.

Monday, the council, Beebe and Roy recommended amending the city’s contract with SunGard Public Sector, provider of the city’s records and billing computer system. This was in accord with O’Sullivan Creel’s recommendation to integrate all the city’s revenue stream systems into SunGard.

An advantage of upgrading the city’s SunGard system, which will incur a one-time set-up and $27,000 implementation cost, involves two off-site backup systems, in different locations, if there were loss of City Hall facilities, Roy said.

“This brings us into compliance with the continuity of operations (plan) and what the council has already asked in forensic audits, and it brings us into a situation where if the system blows up, we won’t lose anything,” she said.

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