Reasons unknown for city payroll's delay, but praise for cut checks

Published: Monday, August 18, 2014 at 05:28 PM.

CRESTVIEW — After a clerical error led to city workers receiving paychecks or direct-deposit pay later than usual Friday afternoon, bank and city officials are investigating the mishap.

“Basically, the bottom line is, everybody got paid,” City Clerk Betsy Roy said Monday afternoon. “We’re still researching how it happened. But by the end of the day, everybody got paid.”

The city followed its usual procedure for depositing more than 200 workers’ bi-weekly pay, Roy said.

However, Coastal Bank officials said the error occurred on the city’s end.

“A mistake did occur and the bank worked with the client to correct it,” Coastal Bank Vice President Karen Donaldson said.

“Somewhere there was a computer glitch,” Roy said.

Citing the bank’s customer privacy policies, Donaldson could not elaborate on what type of error occurred.



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