American Legion seeks change for VA claims process

Published: Monday, April 22, 2013 at 13:38 PM.

WASHINGTON — The American Legion has submitted to Congress three recommendations for reducing a Department of Veterans Affairs disability claims backlog.

They are as follows:

•Fix a broken work-credit system for VA employees, which gives the same credit for work, whether it is correct or incorrect.

•Collect common errors in claims processing, and use the information to create a training plan for employees.

•Hire more veterans to process claims, to increase military understanding among claims interpreters.

Currently, 900,000 Veterans Benefits Administration claims are pending; more than 70 percent are in backlog, or pending more than 125 days.

In 2010, 509,000 claims were pending, with 39 percent in backlog.



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